Serving our wonderful customers and communities
Our purpose is to serve our customers and communities. This drove our vision to be the most trusted water company by 2020 and every year thereafter.
But trust has to be earned - it is given, not taken, and it has to be given by our customers.
Today, we all expect the companies that serve us to be a positive influence in our lives, and to benefit the society we live in.
Being 'almost good enough' is, frankly, just not good enough - and we'll only give our custom to the brands we trust.
While our customers don't have a choice about who provides their water - so they can't vote with their feet - our customers quite rightly have the same high expectations of water companies as they would of any other brand or company.
We know we are uniquely privileged to have been gifted with such a great group of customers and we don't ever want to take that for granted.
That's why we see the next five years as a critical opportunity to make commitments to improving in areas our customers want us to and become a role model for private companies delivering a wonderful public service.
Putting our wonderful customers right at the centre of our plans
Severn Trent
Severn Trent’s business plan for 2020 to 2025 was fast-tracked
by Ofwat in their final determination.
Ofwat's final determinations and how we're carrying out our plans
Ofwat made their final decisons on our plans for Severn Trent and Hafren Dyfrdwy in 2019. You can check Ofwat's final determinations and related documents on the Ofwat website.
You can read the key documents about how we will carry out our plans in the Severn Trent Regulatory Library, and in Hafren Dyfrdwy's Regulatory Library.
Investor summaries
If you're an investor and you'd like to know more about our plans in details, you can download and view the investor summary of the PR19 business plan, and the investor summary about Ofwat's decision to fast-track our Severn Trent business plan.