About us

Who we are

As one of Britain’s largest water companies, we impact on the lives of millions of people across the Midlands, from the outskirts of Sheffield, down to Bristol, and into north and mid-Wales

What we do

We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.

And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment. 

 

Affordable bills

To make sure that our customers can continue to enjoy our product for years to come we’re investing more than £6bn between 2020 and 2025 on new and existing assets like pipes, treatment works and reservoirs.

We do all of this while continuing to offer one of the lowest average combined bills in the country, at around £1 a day.

Caring for now, and the future

We will take care of our region for future generations.

We already use our sites to generate renewable power, through wind turbines, solar panels, and anaerobic digestion of specially grown crops, treated waste and food that isn’t fit for consumption.

We’ve signed up to the triple carbon pledge – to be carbon zero, to use all renewable power and to have an all-electric fleet of vehicles by 2030.

Our plans include ambitions to improve biodiversity throughout our region, including planting more than 1.3 million trees, establishing new wildflower meadows and restoring moorland, and restoring bog and peatland, all of which will help fight climate change and protect our water supplies.

Our visitor sites enable everyone to take advantage of some of the most beautiful countryside in our region, with sites from Carsington Water in the Peak District to Lake Vyrnwy in Powys.

 

Doing the right thing

We pride ourselves on doing the right thing for our customers, and for the communities in which we live and work. 

 

That’s why we’ve launched our new Community Fund, which will provide grants to groups and organisations across the Midlands for the projects that are so close to their hearts.

We also help tens of thousands of our most vulnerable customers with support, whether through money off bills or by offering them advice and special devices so they can become more water efficient.

We know our own people are every bit as important as our assets.That’s why we’re committed to ensuring that, no matter anyone’s background, people have the chance to join Severn Trent and have the best career they can.

 

Moving forward

There’s always more to be done. 

 

We’ve committed to making a real difference to the lives of our customers, communities and the colleagues who work for us.

That’s why we’ll be working hard to make our services even better including reducing the number of leaks, the amount of flooding from our sewers in extreme weather and the number of pollutions this causes.

We’ll also make our service more resilient and bring down the number of occasions our customers are without water due to a burst pipe.

At the same time we’re going to increase the number of vulnerable customers we support to ensure that they never need to worry about their water supply.