Our approach → 5 For the first time, read about our five most material issues. We reviewed our issues through an impact lens, focusing on the most significant influences we have on the economy, the environment and people. Looking after the world around us: building back greener → 2,632 hectares of nature improved this year 100% of Severn Trent’s electricity import comes from renewable backed sources Building a better business: fit for the future → 8.3 out of 10 employee engagement score that places us in the top 5% of utilities globally Best Ever health and safety performance Supporting the region: making a positive difference → Over £1.5m awarded to over 93 community projects through our Community Fund 153,825 customers supported through our financial schemes Contents Introduction from our CEO→ Making a difference together→ 2021 at a glance→ Our approach Our purpose – ‘Taking care of one of life’s essentials’→ Understanding our impact – from source to tap and back again→ Our most material issues→ Sustainability Framework→ Sustainability Key metrics→ Looking after the world around us: building back greener Overview→ Our priorities→ Ensuring a sustainable water cycle→ Enhancing our natural environment→ Making the most of our resources→ Mitigating climate change→ Supporting the region: making a positive difference Overview→ Our priorities→ A boost for employability→ Community Fund→ Standing by our vulnerable customers→ Launching our Green Recovery→ Building a better business: fit for the future Overview→ Fit for the future→ Building an innovative business→ Future-proofing our skills and knowledge→ Supporting our employees→ Working with our suppliers→ Making decisions for the long-term→ Appendix Additional information→ Stakeholder engagement and materiality assessment→ Full dataset→ GRI/SASB content index→ What’s in this report?