SASB Code GRI Code Description Response, link or additional information Water Affordability and Access IF-WU-240a.1 Average retail water rate For information relating to our average retail water, rate refer to our (1) Household scheme of charges, available here: https://www.stwater.co.uk/content/dam/stw/my-account/our-charges/2020/hh-charges-scheme.pdf (2) and (3) Non-household scheme of charges, available here https://www.stwater.co.uk/content/dam/stw/my-account/our-charges/2020/nhh-wholesale-charges-scheme.pdf IF-WU-240a.3 ‘Number of residential customer waterdisconnections for non-payment, percentage reconnected within 30 days.’ We do not disconnect household customer’s for non-payment of bills IF-WU-240a.4 ‘Discussion of impact of external factors oncustomer affordability of water, including the economic conditions of the service territory’ Refer to ‘Our material issues in focus supporting vulnerable customers’ and ‘Standing by our vulnerable customers’ sections of the 2021 SR Market Presence 202-1 Ratios of standard entry level wage by gender compared to local minimum wage a, c, d. No employees are paid at or near the National Minimum Wage with every employee being paid at least the current real Living Wage. Our pay framework does not vary based on location of operations. All other workers across our c.2,800 suppliers receive at least the National Minimum Wage and they will move to adopt the real Living Wage. This is enforced through contractual mechanisms and through expectations set out in our charter, tender process and contractor engagement. 202-2 Proportion of senior management hired from the local community Between 1st April 2020 and 31st March 2021, 87% of senior management hires came from local communities. Senior management is categorised as level three and above. Severn Trent categorises employment across levels 1,2,3,4 and 5, where 1= frontline and 5 = director. We define local as from areas that our group directly serves. Indirect Economic Impacts and Procurement 203-1 Infrastructure investments and services supported a. Refer to "Independent Auditor's report" section pages 159 to 165 of the 2021 ARA 203-2 Significant indirect economic impacts Refer to ‘supplier payment policies’ in the 2021 ARA for our prompt payment support 204-1 Proportion of spending on local suppliers We provide services to businesses and households in the Midlands, UK and are committed to making a positive impact upon the environment and society within our region. This includes local businesses within our supply chain a. In this reporting year, around 99% of our total £1.2bn spend was with UK-based suppliers. b. We don’t currently report on this by region. c. Our supply agreements are awarded in compliance with the Utilities Contract Regulations (UCR). In line with these principles, location cannot form part of the criteria for successful award of contract. SASB/GRI content index