TAKING CARE OF THE ENVIRONMENT Theme Scope Unit 20/21 Performance 20/21 Target Target Met 2020-2025 commitment Ensuring a sustainable water cycle Leakage (Three year average) STW Ml/d Reduced leakage by 2.2% to 414.6 Ml/d 418.2 ODI target: 15% reduction Long-term ambition: 50% reduction by 2045 Per capita consumption (Three year average) STW litres/head/day 133.4 128.2 ODI target: Reduce per capita water consumption by 3.5% to 129 Number of Water meters installed STW Nr 83,274 41,131 ODI target: Install 324,999 meters by 2025 Climate Change Adaptation Plc N/A Second disclosure in line with the Task Force on Climate-related Financial Disclosures on pages 54 to 67 of the 2021 Annual Report and Accounts N/A Continue to build adaptation to the effects of climate change into our long-term planning Treatment Work Compliance STW % 99.6 Deadband of 99 ODI target: 100% Treatment Works Compliance Water Quality improvement against Water Framework Directive STW N/A On track to deliver our 2025 performance commitment N/A ODI target: Improve 211 WFD points by 2025 Improve the quality of a further 2,100 km of river by 2025, meaning over half the rivers in our region will have improved by the end of AMP7 Water Quality Drinking Water Complaints STW Nr We received 9,468 complaints which is a 8.9% year on year improvement 9,800 ODI target: 9,500 drinking water quality complaints Compliance Risk Index STW Nr Our final position has not been confirmed but we expect to see a 60% improvement compared to 2019/20, resulting in a score of <2 Deadband of 2 ODI target: CRI score of 0 Catchment management STW N/A At the end of year one, we are ahead of the ODI target with six catchments, and remain on track to meet the rest by 2025 N/A ODI target: Implement catchment management in a further 16 catchments Long-term ambition: to improve the effectiveness of catchment management activities across 44 catchments, covering more than 432,000 hectares, by 2025 Full dataset