8.3/10 employee engagement score that places us in the top 5% of global utilities Best ever health and safety performance Leading on two ground-breaking projects as part of the Ofwat Innovation Fund – on leakage and supporting vulnerable customers £10m investment in our Academy to future-proof our skills and Academy Building an innovative business – creating the right conditions for innovation in all areas of our business, prioritised on our strategic goals. Future-proofing our skills and knowledge – developing our people, with a wide range of learning programmes, and through established graduate and apprentice schemes. Creating a diverse and inclusive environment – representing and making the most of the diversity in the communities we serve. Supporting our employees – establishing a culture that guides us in doing the right thing in all circumstances. Working with our suppliers – building relationships so our suppliers know how they can help us achieve our sustainability goals. Making decisions for the long term – focusing not only on what we do, but also on how we do it. 1,000+ suppliers have signed up to our Sustainability Supply Chain Charter Building partnerships to solve our biggest industry challenges Building a better business Overview