SASB Code GRI Code Description Response, link or additional information IF-WU-250a.2 Refer to page 26 of the “Performance review” section of the 2021 ARA and the “Ensuring a sustainable water cycle” and “Launching the Green Recovery” sections of the 2021 SR For further discussion regarding drinking water contaminants of emerging concern, refer to section 1.4 of the “Creating bathing rivers” Green Recovery business case, available here: https://www.stwater.co.uk/content/dam/stw/regulatory-library/07_Business%20case%2001_Creating%20bathing%20rivers_FINAL_R.pdf” 416-1 Assessment of the health and safety impacts of product and service categories Refer to page 26 of the “Performance review” section of the 2021 ARA Also refer to the company data contained within the Drinking Water Inspectorates Annual Report, available here:https://www.dwi.gov.uk/what-we-do/annual-report/” IF-WU-250a.1 416-2 Incidents of non-compliance concerning the health and safety impacts of products and services Refer to page 26 of the “Performance review” section of the 2021 ARA and the “Full Data Set” section of the 2021 SRAlso refer to the company data contained within the Drinking Water Inspectorates Annual Report, available here:https://www.dwi.gov.uk/what-we-do/annual-report/” 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data Severn Trent takes the security and use of customers’ personal data very seriously and is committed to complying with Data Protection Laws. We have not received any formal warnings, notices or fines from the Information Commissioners Office regarding data breaches. socio economic compliance 419-1 Non-compliance with laws and regulations in the social and economic area (bribery, corruption, fraud, anti-competitive behaviour, etc) We received zero significant fines in 2020/2021. We set out our materiality for significant fines at £750,000 as this is our internal threshold for material fines SASB/GRI content index