Cautionary statement regarding forward-looking statements This document contains statements that are, or may be deemed to be, ‘forward-looking statements’ with respect to Severn Trent’s financial condition, results of operations and business and certain of Severn Trent’s plans and objectives with respect to these items. Forward-looking statements are sometimes, but not always, identified by their use of a date in the future or such words as ‘anticipates’, ‘aims’, ‘due’, ‘could’, ‘may’, ‘will’, ‘would’, ‘should’, ‘expects’, ‘believes’, ‘intends’, ‘plans’, ‘projects’, ‘potential’, ‘reasonably possible’, ‘targets’, ‘goal’, ‘estimates’ or words with a similar meaning, and, in each case, their negative or other variations or comparable terminology. Any forward-looking statements in this document are based on Severn Trent’s current expectations and, by their very nature, forward-looking statements are inherently unpredictable, speculative and involve risk and uncertainty because they relate to events and depend on circumstances that may or may not occur in the future. Forward-looking statements are not guarantees of future performance and no assurances can be given that the forward-looking statements in this document will be realised. There are a number of factors, many of which are beyond Severn Trent’s control, that could cause actual results, performance and developments to differ materially from those expressed or implied by these forward-looking statements. These factors include, but are not limited to: the Principal Risks disclosed in our latest Annual Report and Accounts (which have not been updated since the date of its publication); changes in the economies and markets in which the Group operates; changes in the regulatory and competition frameworks in which the Group operates; the impact of legal or other proceedings against or which affect the Group; and changes in interest and exchange rates. All written or verbal forward-looking statements, made in this document or made subsequently, which are attributable to Severn Trent or any other member of the Group or persons acting on their behalf are expressly qualified in their entirety by the factors referred to above. No assurances can be given that the forward-looking statements in this document will be realised. This document speaks as at the date of publication. Save as required by applicable laws and regulations, Severn Trent does not intend to update any forward-looking statements and does not undertake any obligation to do so. Past performance of securities of Severn Trent Plc cannot be relied upon as a guide to the future performance of securities of Severn Trent Plc. Nothing in this document should be regarded as a profits forecast. This document is not an offer to sell, exchange or transfer any securities of Severn Trent Plc or any of its subsidiaries and is not soliciting an offer to purchase, exchange or transfer such securities in any jurisdiction. Securities may not be offered, sold or transferred in the United States absent registration or an applicable exemption from the registration requirements of the US Securities Act of 1933 (as amended). Glossary AMP7: Asset Management Period for the five-year regulatory period starting 1 April 2020. BAME: Black, Asian and Minority Ethnic. CSO: Combined sewer overflow – an asset on our sewer network that acts as a relief point when combined sewers are overwhelmed with rainwater allowing discharge into rivers/watercourse. DWMP: Drainage and Wastewater Management Plan – covers the investments we plan to make over the next five-year period, 2020-25, as well as setting out a long-term (25-year) strategy for how we are going to deliver a reliable and sustainable waste water service. GRI: The GRI Sustainability Reporting Standards (GRI Standards) are the most widely adopted global standards for sustainability reporting. Living Wage: The real Living Wage is an independent calculation of the cost of living, based on a basket of household goods and services. Natural capital: The value created for people, directly or indirectly, by ecosystem services from the natural world. ODI: Outcome Delivery Incentive – a framework made up of outcomes, measures, targets and incentives which provides companies with rewards for achieving stretching performance targets and compensates customers if performance is below performance commitments. Paris Agreement: An agreement within the United Nations Framework Convention on Climate Change, with a long-term goal to keep the increase in global average temperature to well below 2°C above pre-industrial levels; and to pursue efforts to limit the increase to 1.5°C, recognising that this would substantially reduce the risks and impacts of climate change. Parker Review: Independent review by Sir John Parker into the ethnic diversity of UK Boards. PCC: Per capita consumption is the average amount of water used by each person that lives in a household property. PR14/24: The price review is a financial review process led by Ofwat where wholesale controls for water and sewage companies are set every five years. REGO: Energy which is backed by Renewable Energy Guarantees of Origin. The REGO scheme is a Government scheme, regulated by Ofgem, which provides transparency to consumers about the proportion of electricity that suppliers source from renewable generation. Scope 1 emissions: All direct emissions from the activities of the business. Scope 2 emissions: Indirect emissions from electricity purchased and used by the business. Scope 3 emissions: All other indirect emissions from activities of the business, but occur from sources that we do not own or control. Social capital: The value created through improved individual or societal wellbeing and prosperity. WRMP: Water Resources Management Plan – sets out how we’ll manage supply and demand to mitigate the impact of climate change and meet our environmental obligations for the next 25 years. Additional information