SASB Code GRI Code Description Response, link or additional information 412-1 Operations that have been subject to human rights reviews or impact assessments Refer to our latest Anti-Slavery and Human Trafficking Statement, available here 412-2 Employee training on human rights policies or procedures In 2020/21, 98% of Severn Trent employees completed a modern slavery e-learning module, teaching them how to spot signs of exploitation 412-3 Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening All suppliers are required to sign up and operate in line with our Code of Conduct, which clearly states zero tolerance, and this is built into our procurement tender process. Community and Social Impact 413-1 Operations with local community engagement, impact assessments, and development programs Refer to the “Our COVID-19 response” section of the 2021 ARA, pages 15 to 17 and the “Community fund” section of the 2021 SR Our business plan for 2020-25 was developed over three years as part of a process (called Price Review 2019 or PR19) to set price and revenue controls, performance commitments and customer outcome delivery incentives. Our Severn Trent Water plan was shaped by the largest engagement exercise we have ever coordinated, consulting with 32,000 customers and considering a further 1.9 million customer views. In 2016, an analysis of three water companies trust funds, including ours concluded that more than £3 of social value was generated for every £1 invested. 82% of grant recipients were able to pay their water bills after being supported, demonstrating the long-term impact of this kind of support. We consult with our customers before capital schemes, with feedback captured through our planned works website page here We aim to get things right first time but we know sometimes things can go wrong. Our customer care team will support with domestic complaints as per our complaints procedure here 413-2 Operations with significant actual and potential negative impacts on local communities Refer to the “Ensuring a sustainable water cycle” section of the 2021 SR 414-1 New suppliers that were screened using social criteria All suppliers are assessed against social criteria at tender. This criteria is tailored for each contract depending upon the service provided or goods procured and its associated social impact. Suppliers are assessed on, but not limited to Modern Slavery, Health and Safety, security practices and training and education, diversity and equal opportunities and community engagement. Health and Safety, security practices and modern slavery are incorporated into supplier site visits, pre-award of contract. These are conducted by the relevant Procurement Category Manager. This assessment informs our purchasing decisions, ensuring that the most capable supplier is selected. We also use this information to actively engage with our supply chain, sharing knowledge and encouraging development of their capability through contract delivery as appropriate. During 2020/21 we are reviewing social elements per supplier category and their level of impact to ensure assessment criteria remains effective and proportionate. Over 500 Modern Slavery self-certification questionnaires were returned by suppliers, equating to 19% of suppliers overall and approximately 57% of the overall spend. SASB/GRI content index