helping people to thrive Theme Scope Unit 20/21 Performance 20/21 Target Target Met 2020-2025 commitment Delivering an affordable service for everyone Help to pay when you need it STW % 35 34 ODI target: By 2025 support 43% of customers who struggle to pay (195,000 customers annually) Long-term ambition: Eradicating water poverty, meaning that none of our customers will be faced with a water bill that is more than 5% of their disposable income by 2030 Trust Fund STW N/A £3.5 million annually donated to the Severn Trent Trust Fund £3.5 million Commitment to contribute £3.5m annually to support customers in need Priority services register STW % 2.6 2.1 ODI target: 9.7% of customers with additional needs on our Priority Services Register by 2025 Value for Money STW % 67.1 62.5 ODI target: 65% customers rating us good value for money by 2025 Providing a fair, inclusive and safe place to work Employee engagement Plc N/A Employee engagement score of 8.3/10 in employee survey, placing us in top 5% of utilities globally. N/A Maintain high employee engagement across our workforce Gender Diversity Plc N/A All employees – 71.4% male and 28.6% female Graduate and apprentices – 80% male and 20% female N/A Gender equality is a big part of our commitment to all aspects of diversity and inclusion. It is absolutely central to everything we do, and we know just how much it means to our own people while also being something we believe will help us attract the best diversity of talent BAME Diversity Plc N/A All employees – 9% ethnic minority Graduate and apprentices – 15% ethnic minority N/A We are committed to creating an environment where everyone can bring their whole self to work. Continuing to embed our allies network in our working practices is vital to that. Supporting colleagues with disabilities Plc N/A Launched our Disability Advisory Group and signed up to the Hidden Disability Sunflower programme N/A Work towards Disability Confident Employer status Social Mobility Plc N/A Maintained a Top 10 position in the Social Mobility Index for the second year running N/A We believe we have a role to play in helping communities thrive and we are actively targeting our employment campaigns in areas classed as social mobility cold spots. Health and safety Plc LTI rate per 100,000 hours Severn Trent – 0.16 One Supply Chain contractors – 0.21 for our One Supply Chain We have had zero employee or contractor fatalities N/A We are committed to reducing LTIs with a Goal Zero mindset Full dataset