Delivering essential services Sustainably What we do We provide clean water every time our customers turn on the tap. To do that, we collect it from reservoirs, rivers and underground aquifers across our region, then our treatment works clean it to the highest standards and make it good to drink. Our network of pipes and storage reservoirs brings a continuous supply of safe, reliable water to the taps of 4.6 million households and businesses in the Midlands and Wales every day of the year. We also remove their waste water in an affordable, sustainable and reliable way through our network of sewers and pumping stations. At our sewage works, we carefully screen, filter and treat the waste water to stringent environmental standards before returning it to the water system and recycle waste products to fertilise the land. Our Green Power business generates renewable energy and we draw upon our skills in water and waste treatment to provide similar services to other organisations through our Business Services division. How we do it We aim to anticipate and meet changing customer demands and wider societal needs for water. To supply and collect water, we look after some of the UK’s most impressive natural bodies of water and watercourses such as Carsington Water or Lake Vyrnwy. We maintain over 49,000 km of clean water pipes and over 92,000 km of sewer pipes. To do this, we attract, develop and retain over 7,000 talented people from all backgrounds and walks of life. We also build strong supplier relationships to support our business operations, working with about 2,800 direct suppliers. Our work is regulated by Ofwat, the Drinking Water Inspectorate (‘DWI’), the Environment Agency (‘EA’), Natural England and Natural Resources Wales who we work with to help ensure the right outcomes for customers and the environment. £1,827.2m Group turnover £470.7m Group profit before interest and tax 1st in the sector for amountof self-generatedrenewable energy £1.2bn committed to improving the environment, society and support for customers 0 1 2 3 4 5 6 7 7 8 9 0 0 1 2 3 4 5 6 7 7 8 9 0 0 1 2 3 4 5 6 7 7 8 9 0 0 1 2 3 4 5 6 7 7 8 9 0 0 1 2 3 4 5 6 7 7 8 9 0 £1,827.2m Group turnover £470.7m Group profit before interest and tax 1st in the sector for amountof self-generatedrenewable energy £1.2bn committed to improving the environment, society and support for customers 0 1 2 3 4 5 6 7 7 8 9 0 0 1 2 3 4 5 6 7 7 8 9 0 0 1 2 3 4 5 6 7 7 8 9 0 0 1 2 3 4 5 6 7 7 8 9 0 £1,827.2m Group turnover £470.7m Group profit before interest and tax 1st in the sector for amountof self-generatedrenewable energy £1.2bn committed to improving the environment, society and support for customers 0 1 2 3 4 5 6 7 7 8 9 0 £1,827.2m Group turnover £470.7m Group profit before interest and tax 1st in the sector for amountof self-generatedrenewable energy £1.2bn committed to improving the environment, society and support for customers 0 1 2 3 4 5 6 7 7 8 9 0 0 1 2 3 4 5 6 7 7 8 9 0 Making a difference together £1,827.2m Group turnover £470.7m Group profit before interest and tax 1st in the sector for amountof self-generatedrenewable energy £1.2bn committed to improving the environment, society and support for customers £1,827.2m Group turnover £470.7m Group profit before interest and tax 1st in the sector for amountof self-generatedrenewable energy £1.2bn committed to improving the environment, society and support for customers £1,827.2m Group turnover £470.7m Group profit before interest and tax 1st in the sector for amountof self-generatedrenewable energy £1.2bn committed to improving the environment, society and support for customers £1,827.2m Group turnover £470.7m Group profit before interest and tax 1st in the sector for amountof self-generatedrenewable energy £1.2bn committed to improving the environment, society and support for customers Read more in our Annual Report page 6 Read more in our Annual Report page 14