Understanding our impact – from source to tap and back again Reducing leakage Achieved our leakage target for nine of the past ten years Hafren Dyfrdwy is leading on an industry trial to use fibre telecoms network to find leaks Reducing water demand Doubled the number of meters we installed compared to our initial plan Our water efficiency programme saved around 2.98 million litres per day Finding leaks and reducing water We’re proud of achieving our leakage target for nine of the past ten years. We help customers repair internal plumbing leaks, provide water-efficiency advice through home visits, install water meters to help household customers reduce their consumption, and offer free and subsidised water-saving devices to customers. With home visits being this year restricted by lockdown, we moved to targeting based on customer meter alarms, which compared to a non-targeted approach, have saved between 1.6 to 2.6 times the amount of water per home visit. Our metering installation programme is now well underway, providing us with the data we need to help find and fix leaks, and show customers how much water they use. We’ve invested in our teams of water-network technicians, and equipped them with 40,000 loggers, which trigger an alarm remotely for us to investigate. new meters installed this year On Track to reduce leakage by 15% by 2025 ← Back to: Understanding our impact → Click to read more 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 Progressing our Triple Carbon Pledge 61% year on year reduction in total annual net operational emissions Self generated the equivalent of 53% of Severn Trent Water’s electricity needs Carbon reduction targets Set science-based carbon reduction targets in line with 1.5 degree temperature rise We commit to set science-based reduction targets for our supply chain by 2025 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 Monitoring and reducing emissions With our Triple Carbon Pledge, we’ve taken a lead and made a firm commitment to net zero operational carbon emissions by 2030. In March 2021, we submitted science-based targets for approval, to reduce our Scope 1 and Scope 2 emissions. Our waste and sludge treatment processes account for 71% of our Scope 1 emissions and we’re contributing to three industry leading monitoring trials that will improve the science of measuring these. We reduced our net operational emissions this year by procuring all of our electricity from renewable-backed sources. We also generate energy from our own renewable assets, equivalent to over half the electricity Severn Trent Water Limited uses. of renewable energy generated across the Severn Trent Plc GWh of our electricity import is from renewable-backed sources % ← Back to: Understanding our impact → Click to read more 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 Accredited training Our Academy is an accredited apprenticeship training provider Employee Development 7152 training days provided this year 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 Supporting learning and skills development Our Academy provides the structure for us to have the most skilled workforce in the industry. The Academy provides training across all aspects of Severn Trent’s business – with a syllabus launched in July 2020 and a purpose-built facility opened in Coventry in February 2021. As well as operations and engineering skills, the syllabus includes the whole range of business skills, from customer service to leadership and management. It offers learning opportunities for everyone, whatever stage of their career, as well as the potential for people to reskill if they wish or need to. We’ve invested £10 million to give our Academy a genuine focus on experiential learning through cutting edge technology, providing learners with the opportunity to test the theory they learn in the classroom, and build the confidence to apply what they’ve learnt on our water network. £ m investment in our Academy to better serve our customers, communities and environment learning pathways covered in our syllabus covering key areas of our business ← Back to: Understanding our impact → Click to read more Supporting our region Almost £250,000 has been awarded to our 10% most deprived communities Improving our environment Over 680,000 square metres of our region’s environment has been improved in the first 12 months 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 A Community Fund to boost our region The Severn Trent Community Fund aims to donate more than £10 million over five years to charitable causes that support community projects in three themes: People, Places and Environment. An independent panel of customers reviews the strongest applications and decides where our money goes. In its first year our core Community Fund awarded over £1.5 million to 93 community projects, benefiting over 580,000 people, improving more than 680,000 square metres of our region’s environment, and creating or enhancing over 90 community spaces. With the pandemic having a particular impact on the most vulnerable, we donated an additional £1 million to help our communities deal with the impact of Covid-19. In total, this extra fund supported 339 local groups, including food banks, mental-health charities, and those supporting the elderly. people have benefited from Community Fund projects community projects funded + ← Back to: Understanding our impact → Click to read more Rewilding nature We’ve planted over 296,000 trees this year and are on track to meet our 1.3 million target by 2030 Working with partners Across our region, 139,000 diverse saplings were planted by farmers through our new Hedgerow and Woodland scheme 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 % 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 Look after nature, look after water We’ve seen such good results from our recent work enhancing the natural environment that we’re keen to do more, embarking on one of the UK’s larger nature projects, our Great Big Nature Boost. This year we improved 2,632 hectares, and by 2027 we aim to improve biodiversity across a total of 5,000 hectares. Our Farming for Water scheme identifies areas where water quality is sensitive to how the land is managed. Our plans go beyond our regulatory commitments, covering 44 catchments across 432,000 hectares. We aim to work with two-thirds of all farmers in our region and are ahead of our 2025 regulatory target for 38% of the catchments. hectares of land improved this year of our 2027 biodiversity target achieved in year one ← Back to: Understanding our impact → Click to read more